Return & Refund Policy
Thanks for shopping at Sasan Publication online store
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. If 14 calendar days have gone from the date you received the item, unfortunately, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item comes in a package, it must also be in the original packaging.
Once we receive your item, we will inspect it and notify you via email that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original payment method). Returns within the 14 calendar days limit may be assessed a 10% restocking fee. Shipping costs are non-refundable. Returns will be at the original purchase price, less any restocking fee and shipping fee when all instructions are followed. Returning only a portion of an order will void any discount on the original purchase price of the kept items.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD and DVD that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Sasanpublication@gmail.com.
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sasanpublication@gmail.com and send your item to: 3166 Allison Marie Ct., Tallahassee FL 32304, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 3166 Allison Marie Ct., Tallahassee FL 32304, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.